Where do we ship from?
We Ship from Portland Oregon USA
How much do you charge for shipping?
We ship our orders best way via Fedex, UPS or USPS or DHL for a modest flat rate based of your order total for standard ground shipping in the USA .
Order total 0-$25 Flat rate $5.95
Order Total $25-$100 Flat rate $6.95
Order Total $100- $200 Flat Rate $8.95
Order Total $200-$500 Flat Rate $12.95
Orders over $500 Flat Rate $19.95
Expedited Shipping
For expedited shipping options you can review the actual shipping rates during the checkout process.
Shipping outside of the USA
For shipping outside of the USA you can review the actual shipping rates during the checkout process.
Wholesale orders
Wholesale orders will be shipped according to your terms with the best freight rates available to us. You can provide your own UPS or FedEx account in your order notes if you prefer we use your carrier
When will I get it? Delivery Time & Tracking
We provide a tracking number on all our shipments. In-stock items will ship within 1-2 business days (Monday-Friday except Holidays) from receipt of order. Delivery times on standard shipping within the USA are generally 2-7 business days. Priority shipping within the USA is generally 2-3 business days. International shipping can range from 1-4 weeks based on type of service as well as the destination.
What happens when an item is out of stock?
We will be notify you in case there are any out of stock items on your order. We apologize for this inconvenience and will offer you a new delivery date, an exchange or full refund based on your preference. We do not charge a handling fee.
How do you handle returns?
We accept returns from USA orders with non customized merchandise. Details and requirements below.
The Brand Node satisfaction guarantee
We want you to be 100% satisfied with the products you have received and we will be happy to refund or exchange your purchase within 30 days of order receipt. Please email info@brandnode.com with the product and quantity and we will email you a return authorization number and shipping instructions. Please make sure to include your RA(return authorization) number on your package, that will allow us to process your refund or exchange faster. Please note that all products need to be in original packaging and in sell-able condition. Exchanges and refunds on merchandise only, shipping charges are not refundable.
All sales of customized merchandise and all sales to countries and territories outside the USA are final.
What types of payment do you accept?
We accept secure payments by PayPal, Amazon Pay, Apple Pay and accept all credit cards.
Can I pay in Installments?
Yes you can. brandnode.com offers Shop Pay a solution trusted by millions of shoppers which allows you to pay in installments. (Please note Shop Pay is a third party and will have to approve your payment)
Will you contact me?
We may contact you if there is a question regarding your order. We will use the email address and/or telephone number you provide us with when placing your order. We do not share your data with any 3rd parties unless it is necessary to fulfill your order such as USPS and FedEx.
Can I speak with someone?
Any questions at all please email us at info@brandnode.com or call us to speak to a live US based representative at 503-278-5378 (Mon-Fri 9 am - 5 pm PST)
